We cannot accept returns. If you have questions about your order we are here to help. Please contact us: info@tiwafoods.com
QUESTIONS?
If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.
Refunds
We will review your case for a refund and respond appropriately. If you have questions about your order we are here to help. Please contact us: info@tiwafoods.com. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tiwafoods.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tiwafoods.com.
Need help?
Contact us at info@tiwafoods.com for questions related to refunds and returns.